Change Request Management

All of your IT system changes
at your fingertips!

SAP Solution Manager

Change Request Management (CHARM) with SAP Solution Manager

In a SAP environment in particular, it is often essential to be able to execute changes (both big and small) and entire projects in parallel. SAP Solution Manager gives you an ITIL-compliant Change Request Management (ChaRM) system that assists you in the execution and monitoring of activities for all of the changes to your IT systems. While you can simply work with the familiar SAP transport management, you also have the option of documenting and managing changes to non-SAP systems. The proposal and approval process for a change utilises the ‘request for change’ principle. The implementation of the change is handled by using change documents, and this allows the definition and configuration of different processes for different types of changes (e.g. ‘Normal Change’ for changes to SAP systems with transports, etc.).

The major advantage of using SAP Solution Manager is the seamless integration of change management with other processes. In this way, an incident or problem that has been created as part of IT Service Management can act as the trigger for a change request. Process documentation can also be revised directly within the context of the change document, thanks to the integration with Solution Documentation. The change is then tested using the Test Suite, which is also integrated into change management.


  • An ITIL-compliant Change Management process that is fully integrated into other ITIL processes such as Incident Management and Problem Management. The integration of Test Management and Solution Documentation into SAP Solution Manager 7.2 is also possible.
  • Shortened process turnaround times with workflow-based messaging for everyone who is involved in the process

  • Controlled and consistent execution of changes thanks to integration with SAP transport management
  • A new Change Management Analytical App based on SAP Fiori technology, which offers a permanent overview of the most important KPIs in Change Management – such as the number of changes still pending.


DHC Starter Package for Change Request Management

We can offer you an agile approach to Change Request Management with SAP Solution Manager 7.2 at an all-inclusive price with our DHC Starter Package for SAP Solution Manager Change Request Management.

Contents of the DHC Starter Package for SAP Solution Manager Change Request Management

  • Base configuration for the ‘Change Request Management’ scenario
  • ‘Request for Change’ and ‘Normal Change’ processes for managing changes to SAP systems with transports
  • Setup of reporting and KPI functionality
  • Installation of a suitable authorisation structure
  • Training for key users (one training session per role)
  • Predesigned user requirements specification and functional specification in the DHC format, plus suitable test cases (functional tests)
DHC Add-On for Change Request Management

For Change Request Management, we also offer a DHC Add-On in order to meet the requirements of the life sciences and medical technology sectors.

  • Evaluate changes in detail according to GxP and validation aspects.
  • Instead of a simple status switch to approve the change, you can safeguard critical process steps with an electronic signature that corresponds to the technical requirements of 21 CFR Part 11. You can also enforce compliance with the segregation of duties principle, for example
  • When it comes to implementing or deploying the planned change, you can also set up additional control points at critical phase transitions and safeguard these with a signature that conforms to 21 CFR Part 11. In addition, you can also use additional checks to improve quality – such as before testing or before production cutover, for example.


Use our experience and industry expertise for the world of SAP Solution Manager!

  • Since 2004, we have been helping our customers in their SAP Solution Manager rollout and implementation projects. This has enabled us to build up a wealth of SAP Solution Manager expertise. For many years, we have relied successfully on SAP Solution Manager support – and for the execution of SAP projects in particular.
  • With our DHC starter packages for SAP Solution Manager, we provide you with standardised best practice processes for Solution DocumentationTest Management, Change Management and Incident Management, which offer you first-class support for your SAP ERP and SAP S/4HANA projects.
  • The reference processes that we have developed for SAP Solution Manager are based on the internationally recognised ITIL v3 and ISTQB standards.
  • Our supplementary add-ons for Solution Documentation and Change Request Management cover additional requirements that are typically demanded in industries with especially high standards for quality.
Matthias Bothe

Managing Director & Industry Unit Manager
Life Sciences, Chemie and Medical Engineering
phone: +49 681 93 666 0

Matthias Bothe, DHC GmbH
Carsten Buri

Director Sales & Marketing
phone: +41 44 500 888 7

Carsten Buri, DHC AG

Learn more about our consulting services for Change Request Management (CHARM) with SAP Solution Manager



11. Juni
Webinar (in German)

QM implementation as part of the digitalisation strategy at Medartis AG

Learn how we have optimised important core QM processes in the course of digitising production and introduced them on the basis of SAP QM.

25. Juni
German Webinar

Which QM functionalities does S/4HANA 2020 offer and which not?

Free webinar about the standardized DHC method for software evaluation using the example of QM in S/4HANA.

09. Juli
Webinar (in German)

QM in S/4HANA – Example of an integrated LIMS in a Customer Project

Presentation of the quality-relevant processes of a LIMS in a customer project with the help of SAP QM as an integrated overall solution.

09. November
Life Online Training

SAP: Validation and GMP Compliance (Live Online Training der ECA Academy)

Online training with speakers from DHC GmbH, organised by Concept Heidelberg on behalf of the ECA Academy,


Our webinars are provided as a free service for DHC customers and potential customers.