SAP Quality Issue Management

Efficient and integrated management
of quality problems with SAP QIM

SAP Quality Issue Management (SAP QIM)

No company process runs perfectly all the time, so quality deviations are part of daily business. These include, for example, production and logistics problems, but also incoming customer complaints or deviations in the area of suppliers. Therefore, every company needs processes and tools to detect and document quality deviations at an early stage, to track them, to correct them successfully and, last but not least, to avoid them in the future.

The SAP Quality Issue Management Module (SAP QIM) solves these problems and allows an efficient and integrated management of quality issues across the entire company.
SAP QIM is based on the proven SAP NetWeaver architecture and provides a fully comprehensive software solution for managing all of a company’s quality issues. It offers seamless integration with existing SAP and non-SAP systems. When switching to the SAP S/4HANA world, the simultaneous connection of ECC as well as S/4HANA systems is also possible.

The use of SAP QIM is role- and web-based via an intuitive user interface, which guides the user through data entry and allows flexible definition of business scenarios and terminologies. SAP QIM enables efficient identification, assessment and handling of quality issues where the related data can be obtained and processed from different sources. In doing so, it ensures the compliance of business processes by integrating deviation and CAPA management and checking the measures derived from it for their effectiveness and validity. However, it can also be used for mapping 8D management.

Numerous reporting and analysis options round off the extensive functional scope of SAP QIM. Last but not least, compared to competing solutions, SAP QIM offers higher system stability, better usability and a more extensive and robust integration into an already existing SAP ERP system.



Business Case.
In a business case we provide the arguments for or against the use of SAP Quality Issue Management (QIM), or to what extent it should be used economically. We also answer the question of the costs and the associated benefits within the scope of an SAP implementation. We check how well the SAP QIM functionality fits into your company’s quality management strategy and to what economic extent the module can be used.

Proof of Concept.
In a feasibility study, we compare your requirements with the functional and technical possibilities in SAP QIM and evaluate the degree of fulfilment against the resulting costs. This results in a decision for or against SAP QIM. The result of the proof of concept is a recommendation as to whether SAP QIM fits your needs, what the advantages and disadvantages of an SAP solution are compared to third-party software, what costs will be incurred and what the next steps should be.


As SAP QIM specialist, we support you in the SAP-specific conception, configuration, production preparation and go-live of SAP QIM or the integration into SAP ERP.

Our many years of experience in SAP QIM, especially in the integration into SAP QM or the other SAP modules, will help you to solve your challenges.

In this context, we also offer other services:

  • Analysis of optimisation potentials and creation of solution concepts
  • Definition, conception and programming of interfaces
  • Programming of additional functions
  • Programming of additional data fields
  • Customisation of forms of any kind
Services & Support

We also support you after the SAP Quality Issue Management (QIM) has gone live. Regardless of whether you want remote service or on-site support, our SAP specialists are mobile and flexible. Due to our experience, we know the essential questions of your users and guarantee fast and sustainable support.

Henrik Nordestgaard, Senior Project Manager, Vestas Wind Systems A/S

“We have selected DHC as a partner for the SAP QIM implementation due to their SAP expertise and knowledge for Quality Processes. The transition to the third level support after go-live ensured that the deep system know-how supports our future journey. We highly appreciate the open communication and close cooperation to meet Vestas’ requirements.”


Learn more about the DHC solutions for SAP QIM!


Use our experience as a specialist for SAP QIM!

  • More than 25 years of expertise in the implementation of quality management with SAP as well as the conception and design of QM, QC and QA processes
  • Cross-industry know-how in quality management
  • Deep expertise of regulatory requirements
Matthias Bothe

Managing Director & Industry Unit Manager
Life Sciences, Chemie and Medical Engineering
phone: +49 681 93 666 0

Matthias Bothe
Carsten Buri

CEO and Director Sales & Marketing, DHC Switzerland

phone: +41 44 500 888 7

Carsten Buri
Request information!

Learn more about our consulting services for SAP QIM!


29. September
DHC web session (in German)

Public cloud solutions in the life sciences (opportunities & risks)

What should be considered when using public cloud systems with regard to GxP compliance and validation?

06. October
DHC web session (in German)

Qualification of IT infrastructure and cloud-based infrastructure

Implementation of the requirements for GxP-compliant operation of the IT infrastructure in accordance with ITIL and GAMP Good Practice Guide

12. October
DHC & LSA Web session (in German)

SAP S/4HANA Implementation and Validation in the Life Sciences Industry

Find out what benefits the LSA approach offers you for the optimal, validated deployment of S/4HANA.

20. October
DHC Websession

Test equipment management and maintenance in SAP S/4HANA

The availability and readiness for use of operating and testing equipment is becoming an important competitive factor for companies.

07. November
Life Online Training

SAP: Validation and GMP Compliance (Live Online Training der ECA Academy)

Online training with speakers from DHC GmbH, organised by Concept Heidelberg on behalf of the ECA Academy,

09. November
DHC & LSA Web session (in German)

SAP S/4HANA Transformation and Validation in the Life Sciences Industry

Learn everything about phases for the system transformation (system conversion) of an SAP ECC to S/4HANA with integrated validation.

17. November
DHC web session (in German)

Inspection planning and results recording in SAP S/4HANA

Web session on new apps for inspection planning and results recording in SAP S/4HANA.

24. November
DHC web session (in German)

Lab IT Compliance using the example of the validation of a CDS


Our web sessions are provided as a free service for DHC customers and potential customers.