SAP Quality Issue Management (SAP QIM)

Efficient and integrated management
of quality problems with SAP QIM

SAP Quality Issue Management (SAP QIM)

No company process runs perfectly all the time, so quality deviations are part of daily business. These include, for example, production and logistics problems, but also incoming customer complaints or deviations in the area of suppliers. Therefore, every company needs processes and tools to detect and document quality deviations at an early stage, to track them, to correct them successfully and, last but not least, to avoid them in the future.

The SAP Quality Issue Management Module (SAP QIM) solves these problems and allows an efficient and integrated management of quality issues across the entire company.
SAP QIM is based on the proven SAP NetWeaver architecture and provides a fully comprehensive software solution for managing all of a company’s quality issues. It offers seamless integration with existing SAP and non-SAP systems. When switching to the SAP S/4HANA world, the simultaneous connection of ECC as well as S/4HANA systems is also possible.

The use of SAP QIM is role- and web-based via an intuitive user interface, which guides the user through data entry and allows flexible definition of business scenarios and terminologies. SAP QIM enables efficient identification, assessment and handling of quality issues where the related data can be obtained and processed from different sources. In doing so, it ensures the compliance of business processes by integrating deviation and CAPA management and checking the measures derived from it for their effectiveness and validity. However, it can also be used for mapping 8D management.

Numerous reporting and analysis options round off the extensive functional scope of SAP QIM. Last but not least, compared to competing solutions, SAP QIM offers higher system stability, better usability and a more extensive and robust integration into an already existing SAP ERP system.

DHC Starter Package for SAP QIM

The DHC Starter Package for SAP QIM was developed by DHC to provide our customers with a standardised, pre-configured SAP QIM system that covers general requirements and can be used immediately. It is offered at a fixed price*.
This pre-configured solution is defined with the customer within a predefined framework, then implemented and trained. The package includes, among others:

  • two processes (e.g. 8D report, CAPA)
  • one language (English or German)
  • two additional roles
  • the connection of an SAP ERP system
  • enabled audit trail
  • predefined test cases
  • up to 50 defined measures
  • BRF+ rules
  • preconfigured workflow
  • Document attachments

The fixed price for the DHC Starter Package includes the consulting services of DHC Dr. Herterich & Consultants GmbH. The licences for SAP Quality Issue Management must be purchased separately.



Business Case.
In a business case we provide the arguments for or against the use of SAP Quality Issue Management (QIM), or to what extent it should be used economically. We also answer the question of the costs and the associated benefits within the scope of an SAP implementation. We check how well the SAP QIM functionality fits into your company’s quality management strategy and to what economic extent the module can be used.

Proof of Concept.
In a feasibility study, we compare your requirements with the functional and technical possibilities in SAP QIM and evaluate the degree of fulfilment against the resulting costs. This results in a decision for or against SAP QIM. The result of the proof of concept is a recommendation as to whether SAP QIM fits your needs, what the advantages and disadvantages of an SAP solution are compared to third-party software, what costs will be incurred and what the next steps should be.


As SAP QIM specialist, we support you in the SAP-specific conception, configuration, production preparation and go-live of SAP QIM or the integration into SAP ERP.

Our many years of experience in SAP QIM, especially in the integration into SAP QM or the other SAP modules, will help you to solve your challenges.

In this context, we also offer other services:

  • Analysis of optimisation potentials and creation of solution concepts
    • Definition, conception and programming of interfaces
    • Programming of additional functions
    • Programming of additional data fields
    • Customisation of forms of any kind
Services & Support

We also support you after the SAP Quality Issue Management (QIM) has gone live. Regardless of whether you want remote service or on-site support, our SAP specialists are mobile and flexible. Due to our experience, we know the essential questions of your users and guarantee fast and sustainable support.


Use our experience as a specialist for SAP QIM.

    • More than 25 years of expertise in the implementation of quality management with SAP as well as the conception and design of QM, QC and QA processes


    • Cross-industry know-how in quality management


    • Founded knowledge of regulatory requirements


Matthias Bothe

Managing Director & Industry Unit Manager
Life Sciences, Chemie and Medical Engineering
phone: +49 681 93 666 0

Matthias Bothe
Carsten Buri

Director Sales & Marketing
phone: +41 44 500 888 7

Carsten Buri
Request information!

Learn more about our consulting services for SAP QIM!


Our web sessions are provided as a free service for DHC customers and potential customers.