COMPLAINTS MANAGEMENT (8D)

Support your complaints management
processes with SAP QIM!!

SAP Quality Management

COMPLAINTS MANAGEMENT/8D REPORT WITH SAP QM

Complaints related to quality have significant consequences for your reputation and business success. This means that rapid response times and binding, targeted measures to resolve defects are all the more important.

DHC specialises in the organisational and IT-specific design of the processes that are used for (customer) complaints management. For the underlying technology, we use products from SAP. We optimise and accelerate your processes by ensuring tight integration with your ERP system.

SAP ERP offers several software solutions for complaints management: the most important of these are SAP QIM and the quality notifications.

DHC BERATUNGSLEISTUNGEN FÜR REKLAMATIONSMANAGEMENT/ 8D REPORT MIT SAP QM

Consulting

Investment decision: Is SAP Complaints Management right for you?
Our team helps you to make your investment decision, working with you to draw up your target parameters, cost/benefit criteria, potential improvements, and opportunities and risks. The aim here is to create a decision document (readiness statement) as well as recommendations for the next steps you need to take.

Navigate to your goals:
In a Scoping workshop (also separately bookable), we take a high-level view of your company and work with you to analyse your complaints management requirements and potential approaches to a successful implementation and validation. Potential topics here include an 8D report, CAPA planning, integration with SAP and third-party ERP systems, form layout and required functionality, etc.  We identify the work packages that are to be completed and prepare an initial budget estimate.

Make the right decision for your requirements:
We compare your requirements with the functional and technical options offered by the various SAP solutions (SAP QIM, quality notifications) and assess the degree of fulfilment that this provides for the costs involved. We also provide you with support for any development work necessary, including the corresponding budget estimate.
We work with you to compare the pros and cons versus third-party software, and then estimate the corresponding costs.

Implementation

We implement your SAP Complaints Management system and handle all tasks involved – such as design, Customising, testing and production cutover.

Additional services provided by DHC:

  • Setup of interfaces to other applications, such as FMEA, audits, complaints – also in non-SAP ERP systems
  • Conceptual design and programming of role-specific applications, particularly Analytical and Functional Apps
  • Programming of additional functions (e.g. 360° analysis of the customer problem)
  • Programming of additional data fields
  • Any modifications to forms as required
Services & Support

Even after your complaints management process in SAP goes live, we can provide second- and third-level support services as required. Regardless of whether you need remote service provision or direct, on-site support, our SAP specialists offer a mobile and flexible service. Our wealth of experience means we are familiar with the key questions asked by your users and can guarantee prompt support into the long term.

WHY CHOOSE DHC?

Use our experience as specialists for Complaints Management with SAP

  • Specialists for the harmonisation and standardisation of business processes in complaints management (e.g. for 8D system, CAPA)
  • Specialists for the design and implementation of complaints processes throughout your company or Group
  • Individual planning and implementation of your Complaints Management system according to your goals, needs and requirements
  • Two decades of know-how and experience in quality management processes in the life sciences, medical technology, automotive and manufacturing
Germany
Matthias Bothe

Managing Director & Industry Unit Manager
Life Sciences, Chemie and Medical Engineering
phone: +49 681 93 666 0
email: matthias.bothe@dhc-gmbh.com

Matthias Bothe, DHC GmbH
Switzerland
Carsten Buri

Director Sales & Marketing
phone: +41 44 500 888 7
email: carsten.buri@dhc-ag.ch

Carsten Buri, DHC AG
Request information!

Learn more about our consulting services for Complaints Management with SAP!

CUSTOMERS

WEBINARS AND EVENTS

16. April
Webinar (in German)

VxP, the cloud-based Validation Platform for the Life Sciences

With VxP, DHC offers a cloud-based validation platform to accelerate validation processes and digitalise documentation.

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22. April
SAP QM Online Info Day

Boost your Quality Management

On the topic of “Integrated QMS”, the SAP partners, DHC and SSE, will present current concepts and use cases at the online info day on 28 April 2021.

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23. April
Webinar (in German)

SAP S/4HANA Deployment Options for Life Sciences (Cloud vs. On-Premise)

This webinar looks at the different SAP S/4HANA deployment options from the perspective of regulatory requirements in life sciences.

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28. April
Online Info Day

Digitalisation of the computerised systems validation (CSV)

In this CSV online info day, we explain the characteristics, possibilities and challenges of digital validation.

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30. April
Webinar (in German)

Using SAP Fiori Apps for QM in ECC 6.0

This webinar will introduce SAP Fiori Apps for QM and how they can be integrated into an SAP system that has not yet been converted to S/4HANA.

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06. Mai
Webinar (in German)

UDI: Implementing global requirements with the right strategy and software

Implementation of the UDI requirements based on the SAP Cloud Platform with the UDI Platform of projektraum36

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07. Mai
Webinar (in German)

IT Compliance Framework – Your key to digital validation

Presentation of the structure and essential contents of the IT Compliance Framework and description of the possibilities of use.

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11. Juni
Webinar (in German)

QM implementation as part of the digitalisation strategy at Medartis AG

Learn how we have optimised important core QM processes in the course of digitising production and introduced them on the basis of SAP QM.

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25. Juni
German Webinar

Which QM functionalities does S/4HANA 2020 offer and which not?

Free webinar about the standardized DHC method for software evaluation using the example of QM in S/4HANA.

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09. Juli
Webinar (in German)

QM in S/4HANA – Example of an integrated LIMS in a Customer Project

Presentation of the quality-relevant processes of a LIMS in a customer project with the help of SAP QM as an integrated overall solution.

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09. November
Life Online Training

SAP: Validation and GMP Compliance (Live Online Training der ECA Academy)

Online training with speakers from DHC GmbH, organised by Concept Heidelberg on behalf of the ECA Academy,

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DHC WEBINARS

Our webinars are provided as a free service for DHC customers and potential customers.