Complaints related to quality have significant consequences for your reputation and business success. This means that rapid response times and binding, targeted measures to resolve defects are all the more important.
DHC specialises in the organisational and IT-specific design of the processes that are used for (customer) complaints management. For the underlying technology, we use products from SAP. We optimise and accelerate your processes by ensuring tight integration with your ERP system.
SAP ERP offers several software solutions for complaints management: the most important of these are SAP QIM and the quality notifications.