COMPLAINTS MANAGEMENT (8D)

Support your complaints management
processes with SAP QIM!!

SAP Qualitätsmanagement

COMPLAINTS MANAGEMENT/8D REPORT WITH SAP QM

Complaints related to quality have significant consequences for your reputation and business success. This means that rapid response times and binding, targeted measures to resolve defects are all the more important.

DHC specialises in the organisational and IT-specific design of the processes that are used for (customer) complaints management. For the underlying technology, we use products from SAP. We optimise and accelerate your processes by ensuring tight integration with your ERP system.

SAP ERP offers several software solutions for complaints management: the most important of these are SAP QIM and the quality notifications.

DHC BERATUNGSLEISTUNGEN FÜR REKLAMATIONSMANAGEMENT/ 8D REPORT MIT SAP QM

Consulting

Investment decision: Is SAP Complaints Management right for you?
Our team helps you to make your investment decision, working with you to draw up your target parameters, cost/benefit criteria, potential improvements, and opportunities and risks. The aim here is to create a decision document (readiness statement) as well as recommendations for the next steps you need to take.

Navigate to your goals:
In a Scoping workshop (also separately bookable), we take a high-level view of your company and work with you to analyse your complaints management requirements and potential approaches to a successful implementation and validation. Potential topics here include an 8D report, CAPA planning, integration with SAP and third-party ERP systems, form layout and required functionality, etc.  We identify the work packages that are to be completed and prepare an initial budget estimate.

Make the right decision for your requirements:
We compare your requirements with the functional and technical options offered by the various SAP solutions (SAP QIM, quality notifications) and assess the degree of fulfilment that this provides for the costs involved. We also provide you with support for any development work necessary, including the corresponding budget estimate.
We work with you to compare the pros and cons versus third-party software, and then estimate the corresponding costs.

Implementation

We implement your SAP Complaints Management system and handle all tasks involved – such as design, Customising, testing and production cutover.

Additional services provided by DHC:

  • Setup of interfaces to other applications, such as FMEA, audits, complaints – also in non-SAP ERP systems
  • Conceptual design and programming of role-specific applications, particularly Analytical and Functional Apps
  • Programming of additional functions (e.g. 360° analysis of the customer problem)
  • Programming of additional data fields
  • Any modifications to forms as required
Services & Support

Even after your complaints management process in SAP goes live, we can provide second- and third-level support services as required. Regardless of whether you need remote service provision or direct, on-site support, our SAP specialists offer a mobile and flexible service. Our wealth of experience means we are familiar with the key questions asked by your users and can guarantee prompt support into the long term.

WHY CHOOSE DHC?

Use our experience as specialists for Complaints Management with SAP

  • Specialists for the harmonisation and standardisation of business processes in complaints management (e.g. for 8D system, CAPA)
  • Specialists for the design and implementation of complaints processes throughout your company or Group
  • Individual planning and implementation of your Complaints Management system according to your goals, needs and requirements
  • Two decades of know-how and experience in quality management processes in the life sciences, medical technology, automotive and manufacturing
Germany
Matthias Bothe

Managing Director & Industry Unit Manager
Life Sciences, Chemie and Medical Engineering
phone: +49 681 93 666 0
email: matthias.bothe@dhc-gmbh.com

Matthias Bothe, DHC GmbH
Switzerland
Carsten Buri

Director Sales & Marketing
phone: +41 44 500 888 7
email: carsten.buri@dhc-ag.ch

Carsten Buri, DHC AG
Request information!

Learn more about our consulting services for Complaints Management with SAP!

CUSTOMERS

WEBINARS AND EVENTS

06. September
German Webinar

Datenintegrität und computergestützte Systeme

Vorstellung der Anforderungen an die Datenintegrität computergestützter Systeme gemäß ALCOA sowie deren Umsetzung in Validierung und Betrieb.

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17. September
English Webinar

From SAP ERP to SAP S/4HANA

How do changes in S/4HANA, SAP’s new ERP system, affect GMP compliance?

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08. November
German Webinar

Prüfmittelverwaltung und -überwachung mit SAP

Vorstellung der in SAP integrierten Prüfmittelverwaltung mit allen Funktionen für die unternehmensweite Verwaltung betrieblicher Prüfmittel

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12. November
English Seminar

SAP: Validation and GMP Compliance

Seminar with speakers from DHC GmbH, organized by Concept Heidelberg on behalf of the ECA Academy, Steigenberger Hotel Berlin

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22. November
German Webinar

Validierung von SAP S/4HANA Enterprise Management

Neue Compliance Aspekte und Wege zu SAP S/4HANA sowie Vorstellung der prozessorientierten, risikobasierten DHC Methode auf Basis von SAP Activate

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29. November
German Webinar

APQP, FMEA und PLP mit SAP QM

Vorstellung der verschiedenen SAP Werkzeuge zur Abbildung von APQP und Darstellung von SAP PPM, FMEA, Kontrollplan, Prüfplan und Qualitätsmeldung

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06. Dezember
Webinar

SAP QM als integriertes Laborinformations- und Managementsystem (LIMS) in der Life Sciences

Vorstellung von LIMS-Funktionen des SAP QM sowie Integrationsaspekte zu Einkauf, Lagerung, Produktion und Vertrieb

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DHC WEBINARS

Our webinars are provided as a free service for DHC customers and potential customers.