MANAGED APPLICATION SERVICES

From temporary support
to the all-round carefree package

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After implementation, DHC offers its customers third level support for SAP QM-applications (QM processes in SAP S/4HANA, SAP ERP, SAP QIM, SAP QIR, …). We are ready to advise/support your IT and QM department with our expertise or to deal with capacity bottlenecks. We integrate ourselves into your support processes and act as a reliable and flexible partner.

As your contact for incidents, service requests and changes, we are at your side to maximise the benefit of your system and your investment. Together we define the service that is right for you and set out the scope in a service contract with corresponding SLAs. DHC services are scalable and adaptable to your needs.

MANAGED SAP QM SERVICES

Managed SAP QM Services:

for SAP S/4HANA and SAP ERP

Third Level Support
Resolution of incidents
Change realisation
Custom developments

Quality management functions:

Quality notifications
Customer complaints
Notifications of defects
Internal notifications
Inspection planning
Inspection processing
Quality Control
Audit Management
FMEA
APQP
Certificate processing
Test equipment management
Quality Costs

MANAGED SAP QIR SERVICES

Managed SAP QIR Services:

Third Level Support
Resolution of incidents
Change realisation
Custom developments

Quality Issue Resolution functionalities:

Collaborative deviation management through

Supplier problem-solving
Customer problem-solving
Internal problem-solving
Identifying root causes
Task processing

MANAGED SAP QIM SERVICES

Managed SAP QIM Services:

Third Level Support
Resolution of incidents
Change realisation
Custom developments

Quality Issue Management functions::

Deviation management
CAPA management
8D management
Integration with SAP S/4HANA, SAP ERP and other systems

Our Team

Local service and support team of application and development architects
Many years of experience and in-depth process, industry and technology know-how
Expertise in the design and optimisationof quality-related processes

SERVICE ORIENTED

Integrated intoyour support process
Service Level Agreement (SLA)-/Service Contract-based cooperation
Consistentlyhigh quality – proven by KPI-based management
Demand-oriented & flexible support of the business department and IT

OUR TEAM

Local service and support team of application and development architects

Fixed contact person

We defined the service catalogue together with you and then provide you with a DHC service team that knows your requirements and processes and helps you further.

Close partnership

Reliable response to your requests

Greater time saving

No need to search for and onboard “suitable” consultants, simply use the DHC service team who already know your requirements and processes.

More flexibility

We absorb capacity bottlenecks and give you time to focus on your core business.

KNOWLEDGE TRANSFER

Knowledge transfer of the team to your employees through experience from more than 500 projects

Informationsmaterial anfordern!

Learn more about Managed Application Services from DHC!

Contact form SAP QM

Benefit from our experience as a specialist for SAP QM, SAP QIM and SAP QIR.

More than 25 years of expertise in the implementation of quality management with SAP as well as the conception and design of QM, QC and QA processes
Many years of partnership with SAP as a QM specialist
Cross-industry know-how in quality management
Sound knowledge of regulatory requirements

Germany

Matthias Bothe

Managing Director & Industry Unit Manager
Life Sciences, Chemie and Medical Engineering
phone: +49 681 93 666 0
email: matthias.bothe@dhc-gmbh.com

Switzerland

Carsten Buri

CEO and Director Sales & Marketing, DHC Switzerland

phone: +41 44 500 888 7
email: carsten.buri@dhc-ag.ch

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MANAGED APPLICATION SERVICES