DHC & LSA Webinar (in German)

Processing of supplier complaints
in the manufacturing industry
with SAP QM

Processing of supplier complaints in the manufacturing industry with SAP QM

This webinar is an event of the Life Sciences Alliance – your partner network for validated SAP S/4HANA solutions in the pharmaceutical and medical technology midmarket. It will be hosted by our partner company, All for One.

Externally procured goods such as raw materials, bulks, primary packaging materials or merchandise are subjected to an incoming goods inspection as part of quality assurance. In addition, you may also have certain products manufactured by a third-party manufacturer or use certain external “Value Added Services” (VAS) processes. Quality and release inspections are also required in these processes and, as with the procurement of goods, necessitate the need for a complaints management system. Not only in the regulatory environment to map the CAPA process, but also in other industries, the introduction of a holistic complaint management is necessary.


In this web session, you will learn how to map the CAPA or generally a complaint process for externally procured items and services, with SAP S/4HANA. The integrity of the complaint processes is emphasized here in this web session. Processes such as task management with connected notification service, service entries for additional internal efforts, supplier debits, the return delivery to the supplier, 8D request, and much more, can be executed centrally from a complaint. Analyses show you the current status of your complaint processing as well as data on specific KPI’s.


Friday, September 17, 2021, 9:30 – 11:30 am.
No time on this date? Then simply register anyway and thus secure the access data to the free podcast! You will then receive them automatically shortly after the webinar date.


This web session is particularly suitable for QM managers, project managers, complaint managers who manage or control the complaint process in your company or who have to deal directly with deviation management. In addition, all interested parties who would like to get an idea of how complaints are handled in the SAP system are invited.


The process presented here is an example process. Each customer must be considered individually with its processes. All41 Group SE already provides an optimized solution for this in the scope of its delivery system. In further project work, we will work with you to map your specific processes and establish an integrative complaint management system. Our industry and solution know-how will support you in this process.


In order to offer SMEs pragmatic, cost-optimized and reliable solutions from a single source, All for One, OSC, Process Partner and DHC have bundled their SAP Life Sciences service portfolio in September 2020. From now on, with our Life Sciences Alliance, we offer pharmaceutical as well as medical technology companies industry-specific SAP solutions and, above all, a coordinated approach for the implementation, system conversion and validation of SAP S/4HANA systems. In addition, our portfolio for Life Sciences naturally includes the optimization of other processes with SAP as well as topics such as digitalization, analytics, compliance, quality assurance, IoT, etc.

With our webinar series, we would like to give you an overview of the Life Sciences Alliance portfolio. The web sessions are offered by the Alliance partners (All for One Group, DHC Group, OSC and Process Partner). For this webinar, All for One is the host, and we look forward to seeing you!


This webinar is a free service for Life Sciences Alliance customers and prospects.
IT service providers and consultants are excluded from participation.
The number of participants is limited. Please reserve your webinar seat at:

After registering, you will receive a confirmation email with all the information you need to participate in our webinar.

SAP and other SAP products and services mentioned in the text as well as the corresponding logos are trademarks or registered trademarks of SAP SE in Germany and other countries worldwide.

Translated with www.DeepL.com/Translator (free version)


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