DHC Method

DHC Method

The DHC method is a framework based on methodological standards for the rollout of technological innovations with a focus on SAP and the regulated environment. It includes the following sub-methods:

Business Change Management (BCM)

Our integrated approach places employees centre stage – together with their creativity and capability for change. Change processes are supported with methods and affected employees are assisted throughout their personal journey.

The importance of focusing on a company’s change culture is very often underestimated. Transformation projects in particular are often confronted with acceptance problems as a result of resistance from project participants. All too frequently, this results in the loss of valuable implementation time and can also have lasting effects even after project conclusion. To counteract these effects, change management forms an integral part of our methodology.
In this context, we apply the approach of ProSci® as a methodological standard for change management, and provide support particularly in the following key areas:

  • Strategy development
  • Communication
  • Coaching
  • Training
  • Sponsor roadmapping
  • Resistance management

Project Management (PM)

Experience and methodological competencies form the only truly reliable basis for successful program/project management. Our project management focuses squarely on the individual selection and appropriate combination of individual elements and tools from the DHC framework, as well as their application and monitoring by our experienced consultants to achieve your project goals.

Our approach to tackling the various tasks in project management is to start very early on in the planning phase: with our service deliverables for scoping, business cases and proofs of concept, we provide you with support for strategical decision-making during project preparation.

The selection and adaptation of methods for our framework forms a bridge across to the realisation of the project being managed at the implementation stage.

The systematic use of this framework reduces planning effort whilst simplifying project steering. Any risks identified are kept well in view while the implementation of project goals is coordinated both at a functional level and in the context of Business Change Management.

Project Quality Management (PQM)

Project Quality Management aims to achieve a high level of quality for the project, the product and the end result. To ensure these objectives can be properly achieved in our core industries, appropriate prioritisation is given to the roles of validation leader and risk manager.

Quality assurance expertise and a structured methodology form the basis for ensuring successful Project Quality Management (PQM). DHC has provided customers with support in the form of project quality managers throughout a very wide range of projects. Our customers have been able to benefit from our technical expertise and our experience both for initial software deployment projects as well as for roll-in/roll-out projects and the associated integration of the project into an existing system change management process.

Implementation Approach

Our core industries not only need to be highly innovative but must also conform to strict regulatory requirements. To handle this set of demanding challenges, we pursue a risk-based approach for the introduction of innovative technologies based on SAP. Our process-based approach model combines the methods used for implementation with the requirements for validation. As your trusted partner, we deploy our best practice reference processes as the basis for designing your successful digital transformation.

Apart from process optimisation and standardisation, a key aspect of our approach here focuses on harmonising the IT implementation and validation activities (according to GAMP 5). At DHC, we also pride ourselves on efficiency. This means that projects are methodically structured and managed to create reusable results and documentation and – above all – to ensure a high level of knowledge transfer to the customer.

SAP Activate is the current approach model from SAP for the deployment of S/4HANA. Wherever possible and prudent, we co-opt agile methods and tools from this model to optimise our approach. This is done with the necessary duty of care in terms of validation requirements and always by agreement with the respective customer.

The relevant elements from our framework’s individual methods can be grouped into the following project phases:

  • Project preparation
  • Conceptual design
  • Implementation
  • Testing
  • Preparation for go-live
  • Project closure

All of the phases in our approach model are supported by a SAP Solution Manager instance that has been adapted by DHC to the methods used. The use of SAP Solution Manager guarantees a seamless transition from implementation into the subsequent routine operation of the SAP system.

Business Process Management (BPM)

Within our framework, processes play a role as structural, standardising and guiding elements. The Business Process Management (BPM) methods ensure that processes in your organisation run as smoothly as possible, which also provides a solid foundation for your system.

Just like an implementation project, the ERP system itself is a highly complex entity. In a regulated environment, this complexity is further increased by the demands placed on the system by validation. We use methods from process management to master these challenges. We apply a set of coordinated process models specific to the industry and the system, plus corresponding requirements: this lets us reduce the initial complexity of the system into digestible, coherent units.

The logic that informs these models also structures a large part of the project organisation work and the approach used for the SAP rollout, although it can also be applied independently of SAP. We also offer industry-specific consulting services at the interface between business departments and the IT unit/system, so as to avoid disruptions during the implementation project and to chart a course towards successful implementation from a process management perspective at an early (pre-project) stage.

User Orientation

‘People over process’: for a modern enterprise software solution, user orientation is always placed front and centre. We accommodate this particular point of focus with our methods for user orientation. To do so, we select innovative, agile approaches that we then deploy as needed (combining them as required) in order to focus consistently on the concept of the user role.

Our methods for user orientation are based on the standard processes as provided by the SAP Digital Core. For an individual approach to designing the software or the touch points with defined roles, we involve users and other requirements owners in development from the outset. Design Thinking (DT) is another cutting-edge concept that we have included in our methods toolbox: DT perfectly complements the tried-and-tested approaches to the introduction of a tailor-made, next-generation SAP solution.



  • Processes as the basis for structuring/integration and standardisation in the Digital Core (of the SAP/ERP system), and supported in particular by methods from Business Process Management (BPM)
  • Implementation approach (approach model) that is based on directly executable business processes and their extension


  • Individual design of the system and integration of users into implementation, based on methods taken from User Orientation
  • Comprehensive assistance offered to those affected by the transformation with tools from Business Change Management


  • Risk management and full integration of validation requirements as integral parts of Project Quality Management
  • Linking of risk management with the control logic in project management to monitor and optimise efficiency (cost/benefit ratio, ‘must-haves first’) and effectiveness (results/goal) within the project


Thanks to the careful combination of conventional and agile approaches with our validation expertise, the end result is a methodology that not only fully meets the most stringent demands but can also cater to individual goals (in relation to digitalisation).

Why the DHC method stands out from the crowd:

  • Results from long industry experience and partnerships (especially SAP)
  • Regularly fine-tuned on the basis of recent developments and project feedback
  • Can be scaled to the specific starting situation and objectives
  • Combines tried-and-tested methods into a uniform approach
  • Integration/usage of current potential and technological trends
Matthias Bothe

Managing Director & Industry Unit Manager
Life Sciences, Chemie and Medical Engineering
phone: +49 681 93 666 0
email: matthias.bothe@dhc-gmbh.com

Matthias Bothe
Carsten Buri

Director Sales & Marketing
phone: +41 44 500 888 7
email: carsten.buri@dhc-ag.ch

Carsten Buri



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